At mantra62, we believe betting should be an enjoyable form of entertainment, not a burden. Our commitment to responsible gaming means we provide the tools, guidance and support every Malaysian member needs to play in a way that is healthy, safe and fully in control.
Six core pillars that define mantra62's approach to keeping members safe while they play
Mantra62 enforces a minimum age requirement of 18 for all members. Our thorough KYC (Know Your Customer) process ensures that no underage individual can register or access our platform. This is not merely a policy — it is our moral responsibility.
Mantra62 members have full control to set daily, weekly or monthly deposit limits in MYR based on their personal budget. These limits can be set directly through your account settings and take effect immediately, helping you stay within your means.
Need a break from the platform? Mantra62 offers the option to activate a self-exclusion period ranging from 24 hours to 6 months or longer. During this time, access to your account will be fully blocked, with no conditions attached.
The mantra62 platform is equipped with a smart monitoring system that detects unusual betting patterns. When signs of unhealthy play are identified, our team will proactively reach out to the member to offer the support and guidance they need.
Mantra62 provides comprehensive educational resources on responsible gaming, the signs of problem gambling, and how to seek help. We believe an informed member is a safer member who makes smarter betting decisions.
Mantra62's trained support team is available 24 hours a day, 7 days a week via live chat, email, and WhatsApp. If you or someone you care about needs help with gambling addiction, we will connect you with the right resources — without any judgment.
Responsible gaming means engaging in betting purely as entertainment — with clear limits, a set budget and a healthy mindset. For many Malaysians, betting on the Malaysia Super League, EPL, badminton, or playing slots and Live Casino is simply a way to have fun and try their luck.
That said, it is important to understand that betting should never be seen as a source of income or a way to resolve financial difficulties. Financial risk is inherent in all forms of betting, and the outcome of every match or game is never guaranteed.
Mantra62 encourages every member to set personal limits before playing, only bet with disposable income (not money needed for daily expenses), take regular breaks, and always stop playing when it stops being fun.
Remember: Healthy betting starts with the right mindset. Bet for fun, not to escape your problems. If you feel stressed or anxious while playing, that is a sign to stop and seek help.
Decide on the maximum amount you are willing to lose before opening the mantra62 platform. Treat that amount as the cost of entertainment, much like buying a cinema ticket or going out for dinner. Never bet more than you can afford to lose.
Activate deposit limits in your account settings — choose a daily (e.g. RM50), weekly (RM200), or monthly (RM500) limit. These limits prevent you from depositing more than you should, even in moments of excitement or frustration after a loss.
Avoid playing for hours on end. Make it a habit to take at least a 15-minute break every hour. Use mantra62's self-exclusion feature if you feel you need a longer break — from a single day to several months.
Review your betting activity history regularly through the "Account History" section on the mantra62 platform. This helps you track your spending patterns and ensure your betting activity stays within healthy limits.
If you feel that betting is starting to affect your daily life, reach out to the mantra62 support team or a professional helpline. Asking for help is a sign of strength, not weakness. Support is available free of charge and in complete confidence.
All these tools are available free of charge to every mantra62 member — activate them whenever you need
Set daily, weekly, or monthly deposit limits in MYR based on what you can afford. Limits take effect immediately once activated. Increasing a limit requires a 7-day waiting period for added protection, while reductions apply instantly.
Set the maximum loss amount you are comfortable with over a given period. Once your loss limit is reached, the mantra62 system will automatically block any new bets until the limit period resets, regardless of your account balance.
Set a maximum duration for each gaming session. mantra62 will send you a reminder when your session is about to end and will automatically log you out once the time limit is reached, helping you maintain a healthy balance between betting and everyday life.
Choose to exclude yourself from the mantra62 platform for a period of 1 day, 1 week, 1 month, 3 months, 6 months, or permanently. During the exclusion period, your account will be fully suspended and you will not receive any marketing communications from us.
Enable notifications to alert you when a gaming session reaches 1 hour, when your monthly deposit hits 75% of your set limit, or when cumulative losses reach a certain amount. These alerts are designed to help you make more mindful decisions.
Access a detailed report of your betting activity — including total deposits, withdrawals, wins and losses — over any time period you choose. This report allows you to assess whether your betting patterns remain healthy and within responsible limits.
Recognising the early warning signs of problem gambling is a crucial step toward getting help at the right time. mantra62 encourages all members to assess themselves honestly and regularly. Here are the signs you should take seriously:
Betting with money meant for essential expenses such as rent, bills, or food
Constantly thinking about betting even while doing other things
Betting more to get the same level of excitement as before
Attempting to "chase" losses by increasing bet amounts
Lying to family or friends about your betting activity and the amounts involved
Borrowing money or selling assets to fund betting
Feeling restless, anxious, or irritable when unable to bet
Neglecting work, family, or personal health due to betting
If you recognise two or more of the signs above in yourself, please reach out to the mantra62 support team or a professional helpline right away. Help is available, and you don't have to face this alone.
Check any statement that reflects your situation over the past 30 days. This is a confidential self-assessment to help you better understand your own betting habits.
Mantra62 works closely with support organisations to ensure help is always within reach for members who need it
Mantra62's internal support team is available 24/7 to help you activate control tools or discuss any responsible gaming concerns.
A 24-hour family and psychological crisis helpline operated by the Malaysian Ministry of Women, Family and Community Development.
A free mental health counselling service provided by the Ministry of Health Malaysia, offering support for addiction-related issues.
A non-governmental organisation providing emotional support and confidential counselling to individuals dealing with stress, depression, or crisis.
Contact the mantra62 responsible gaming team by email for confidential assistance, including self-exclusion activation or account limit settings.
JKM Malaysia provides counselling, rehabilitation, and family support services for individuals affected by problem gambling.
All support requests received by the mantra62 team are handled in complete confidence. We will not share your information with any third party without your consent, except where required by law.
The mantra62 platform is strictly for individuals aged 18 and above. We enforce rigorous age verification procedures during registration and do not permit underage users to access our platform under any circumstances.
If you are a parent or guardian and are concerned that your child may be accessing online betting platforms, we encourage you to enable parental control software on their devices.
All new mantra62 members are required to submit valid identification documents for age verification before making any deposit or placing any bet.
If mantra62 confirms that a member is under 18 years of age, the account will be closed immediately and all remaining balance refunded, no questions asked.
Mantra62 recommends using software such as Net Nanny, Qustodio, or the built-in parental controls on your device's operating system to block children's access to betting sites.
If you suspect any underage individual is using the mantra62 platform, please report it immediately to support@mantra62.my. We will investigate and take prompt action.
Mantra62 is more than a betting platform — we are a partner who genuinely cares about our members' well-being. Sign up today and enjoy a safe, fair, and responsible betting experience with us.
For players aged 18 and above only. Gambling can be addictive. Please play responsibly.