Mantra62 takes our responsibility to protect every member's personal data seriously. This privacy policy transparently sets out how we collect, store, use and protect your personal information in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). Please read this document carefully.
Six core principles that underpin mantra62's approach to protecting members' personal data
All data transmitted between your device and mantra62's servers is protected using 256-bit SSL encryption — the same security standard used by Malaysia's leading banking institutions. Your data remains secure at all times while in transit.
Mantra62 operates in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). Every aspect of member data management meets local legal requirements, giving you comprehensive protection under Malaysia's legislative framework.
Mantra62 has never and will never sell, rent, or share members' personal data with third parties for commercial marketing purposes. Your data belongs to you — we only use it for the purposes clearly stated in this privacy policy.
Mantra62 believes in full transparency in all data management matters. We inform you precisely about the types of data collected, the purposes for collection, and the retention periods. There is no hidden data collection or undisclosed purpose.
You have the full right to access, correct, amend or request the deletion of your personal data stored in mantra62's systems. Exercising these rights is straightforward and can be done through your account settings or by contacting our team.
Mantra62's cybersecurity team monitors our systems continuously, 24 hours a day, 7 days a week, to detect and prevent any unauthorised access attempts, data breaches, or other security threats that could compromise members' personal information.
Welcome to mantra62's Privacy Policy page. This document provides a comprehensive explanation of how mantra62 ("we", "the platform", or "the Company") collects, processes, stores, and protects your personal data ("Member", "user", or "you") when you use the mantra62 platform in Malaysia.
Your privacy is mantra62's top priority. We are committed to ensuring that all information you provide to us is handled with the highest standards of confidentiality and security, in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international industry best practices.
By registering for or using the mantra62 platform, you agree to the terms of this privacy policy. If you do not agree with any part of this policy, please discontinue use of the platform and contact us with any questions.
This privacy policy applies to all mantra62 services, including the main website, mobile app, Sports Betting, Live Casino, poker, lottery, and all other features within the platform. We encourage you to read this document in full and to contact us if you have any questions.
Mantra62 collects various types of personal data necessary to provide members with a secure, efficient, and high-quality service. The categories of data we collect are as follows:
| Data Type | Example | Requirements |
|---|---|---|
| Full name | As shown on MyKad / passport | Mandatory |
| Phone number | Active Malaysian mobile number | Mandatory |
| Email address | Active personal email address | Mandatory |
| Date of birth | For age verification (18+) | Mandatory |
| MyKad / Passport Number | For identity verification (KYC) | Required during verification |
To process deposits and withdrawals, mantra62 records transaction details including the payment method used (Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow or FPX), the amount in Malaysian Ringgit (RM), the date and time of each transaction, and a unique reference number. mantra62 does not store credit or debit card details directly — all payment processing is handled through certified, secure payment gateways.
Mantra62 automatically collects technical data when you access the platform, including:
Mantra62 collects members' personal data through several different methods:
Some data is collected automatically when you use the mantra62 platform, including cookies data, server log data, device information, and usage analytics. This data helps us understand usage patterns and continuously improve the user experience.
In certain cases, mantra62 may receive personal data from trusted business partners such as payment service providers (FPX, DuitNow gateways) and recognised third-party identity verification providers. All such third parties are bound by strict data protection agreements with mantra62.
Mantra62 uses collected personal data solely for legitimate and transparent purposes. Below is the full list of purposes for which member data is used:
mantra62 will not use your personal data for any purpose beyond those listed above without first obtaining your explicit consent.
Mantra62 does not and will never sell members' personal data to any third party. However, there are limited situations where we may share personal data with the following parties, strictly for legitimate business operations:
Mantra62 works with selected and trusted third-party service providers to support platform operations, including payment gateway providers (for processing transactions via FPX, DuitNow, Touch 'n Go eWallet, and others), cloud hosting providers that store data in secure environments, identity verification service providers, and data analytics companies that help us understand platform usage. All these service providers are bound by strict confidentiality and data protection agreements.
Mantra62 may be legally required to disclose member personal data to relevant authorities such as the Royal Malaysia Police (PDRM), the Malaysian Anti-Corruption Commission (SPRM) or other regulatory bodies where a valid court order or legal obligation exists. In such circumstances, mantra62 will disclose only the minimum information necessary.
In the event of a merger, acquisition, or sale of company assets, members' personal data may be transferred to the successor entity. In such circumstances, mantra62 will notify members and ensure that the recipient meets data protection standards at least equivalent to those in this privacy policy.
Mantra62 implements comprehensive technical and organisational security measures to protect member personal data against unauthorised access, loss, alteration or inadvertent disclosure. The key security measures in place at mantra62 are:
While mantra62 takes all reasonable steps to protect your data, no security system can be guaranteed 100% secure. You also play an important role in keeping your account safe by using a strong password and not sharing your login credentials with anyone.
Cookies are small text files stored in your web browser when you visit the mantra62 platform. They help the platform remember your preferences, maintain your login session, and allow us to understand how you interact with the platform for continuous improvement purposes.
You can manage or disable cookies through your web browser settings at any time. Please note that disabling essential cookies may affect the functionality and security of the mantra62 platform. More information on managing cookies can be found in your browser's help documentation.
As a mantra62 member based in Malaysia, you have the following rights under the Personal Data Protection Act 2010 (PDPA) with respect to your personal data:
To exercise any of the above rights, please contact the mantra62 privacy team at privacy@mantra62.my. We will process your request within 21 working days in accordance with the requirements of PDPA 2010. Some requests may require additional identity verification before they can be processed.
In the course of platform operations, some mantra62 members' personal data may be stored or processed on servers located outside Malaysia. This occurs primarily in the context of cloud services used by trusted global infrastructure providers.
Where cross-border data transfers are required, mantra62 ensures that:
Mantra62 retains members' personal data for as long as your account is active or as long as necessary to provide our services. Following account closure, mantra62 may retain your data for a specified period for the following purposes:
| Data Type | Retention Period | Reason |
|---|---|---|
| Identity & account data | 7 years after account closure | Malaysian legal obligations |
| Financial transaction records | 7 years from the transaction date | Financial & tax reporting requirements |
| Support communication logs | 3 years after account closure | Referral and dispute resolution |
| Technical & security log data | 2 years | Security and fraud investigation |
| Analytics cookie data | 13 months | Platform usage analytics |
Once the designated retention period has elapsed, your personal data will be securely deleted or anonymised so that it can no longer be linked to your identity.
The mantra62 platform is intended solely for individuals aged 18 and above. Mantra62 does not knowingly collect or process any personal data from children under the age of 18.
Should mantra62 discover that personal data of a minor has been collected without the knowledge or consent of a parent or legal guardian, we will take immediate action to delete that data and close the account in question. If you believe a minor has registered an account on the mantra62 platform, please contact us immediately at privacy@mantra62.my.
Mantra62 reserves the right to update or amend this privacy policy from time to time to reflect changes in our privacy practices, applicable legislation or the way we operate the platform. Where significant amendments are made, mantra62 will:
Continued use of the mantra62 platform after the effective date of any amendment will be considered acceptance of the updated privacy policy. We encourage you to review this page periodically to stay informed about how we protect your privacy.
If you have any questions, concerns, or complaints regarding mantra62's privacy policy or how we handle your personal data, please don't hesitate to reach out to us through the following channels:
Mantra62's dedicated privacy team will respond to your request within 3 business days for general enquiries, and within 21 working days for requests relating to rights under PDPA 2010.
This Privacy Policy is governed by and interpreted in accordance with the laws of Malaysia, in particular the Personal Data Protection Act 2010 (PDPA). Any complaint that cannot be resolved through internal channels may be referred to the Department of Personal Data Protection, Ministry of Communications Malaysia.
Your privacy and data security are our top priority. Register your mantra62 account today and enjoy a betting platform that is safe, transparent and fully compliant with Malaysian law.
For players aged 18 and above only. Personal data is protected under Malaysia's PDPA 2010.